Please complete the attached FAQ Form so we can customize the AI responses according to how you want information presented to families.

Full Name

Phone *

Email *

Name of Funeral Home serving the family? *

General Funeral Questions

What should I do when a loved one passes away?

How soon should I contact the funeral home?

What information do I need to provide when making arrangements?

Can we hold services if death occurs out of state or abroad?

What are my options if my loved one did not preplan?

Do I need to be present to make arrangements?

Service Options

What types of funeral services are available?

What is the difference between a funeral and a memorial service?

Can we personalize the service to reflect our loved one’s life?

Is it possible to have a viewing or visitation before cremation?

Can services be held somewhere other than the funeral home (e.g., church, park, home)?

How soon after death can the service be held?

Costs & Payment

What are the differences in cost between burial and cremation?

Do you offer payment plans or financing?

Are prices itemized or bundled?

What does insurance typically cover?

Are there any additional or hidden fees I should be aware of?

How much does a funeral cost on average?

Cremation Questions

What is the cremation process like?

What are my options for the ashes (urns, scattering, keepsakes)?

Do we need a casket for cremation?

Is cremation allowed by all religions?

Can cremated remains be divided among family members?

Can family members be present during cremation?

Burial & Cemetery Questions

What types of burial options are available (traditional, green, mausoleum, etc.)?

Can we use an existing family plot?

How soon after death does burial take place?

What if we don’t have a cemetery plot yet?

Do we have to purchase a vault or liner?

Preplanning & Prepayment

Can I prepay for my funeral?

What happens if I move after preplanning?

Are prearrangements transferable to another funeral home?

How are pre-paid funds protected?

What is preplanning and why should we consider it?

Obituaries & Notifications

Do you help write and place obituaries?

How do we notify Social Security and other agencies?

Can people leave online condolences?

Where will the obituary be published (print, online, both)?

Grief Support & Aftercare

Do you offer grief support services or referrals?

Do you provide assistance after the service (e.g., paperwork, benefits)?

How long after the funeral can we reach out for help?

Are there resources for children who are grieving?

Logistics & Legal Questions

How do we obtain certified death certificates?

How many death certificates will we need?

Who is authorized to make arrangements?

What happens if there are family disagreements about arrangements?

What permits or paperwork are required for burial or cremation?

Please schedule your Onboarding Call after submitting the form. Once you’ve submitted it, you’ll be automatically redirected to the calendar. Thank you.

Address

315 Mountain Summit Rd.

Traveleres Rest, SC 29690

Phone

304-633-1040

Email

[email protected]

Connect